Job Description

About Us: Looking for an opportunity to make a lasting mark on future generations and the communities they call home? Look no further. Peabody General Contractors is your trusted partner, with over four decades of excellence in underground utility services across central Texas. We invite you to be a part of our dedicated team.

At Peabody General Contractors, we're more than just a workplace – we're a family. With over 40 years of experience serving central Texas, we've established ourselves as leaders in private, commercial, and municipal underground utility services. Our passion lies in the rehabilitation and installation of vital infrastructure, including water lines, wastewater systems, storm sewers, lift stations, fire lines, and water treatment facilities.

We foster a culture built on innovation, community involvement, safety, and excellence. Teamwork and communication are at the heart of our success, creating an inclusive environment where every voice matters. Our team is comprised of highly skilled individuals, just like you, who are ready to put their best boot forward. Get ready to unearth your true potential and #digdeep into the exciting world of Peabody General Contractors!

We are seeking a dedicated and knowledgeable IT Support Analyst to join our team. The ideal candidate will be responsible for providing technical assistance and support to our internal users, ensuring their technological needs are met efficiently and effectively, including support for field and mobile devices.

Position Responsibilities and Duties:

• Support HEI’s commitment to innovation and staying ahead in technology trends, providing end users with the chance to use cutting-edge projects and solutions.
• Stay up to date with technological advancements and industry best practices for field and mobile device management.
• Provide first-level technical support for hardware and software issues, troubleshooting problems via phone, email, and in-person assistance to ensure timely resolution.
• Assist with technology procurement, including researching and recommending hardware and software solutions for field and mobile use.
• Install, configure, and maintain computer hardware, software, and peripherals, including mobile device management (MDM) solutions.
• Manage the onboarding process for new employees, including account creation, equipment setup, and orientation on IT policies. Facilitate offboarding by ensuring the secure retrieval of company assets and the deactivation of accounts.
• Diagnose and resolve technical issues, including troubleshooting hardware and software problems on desktops, laptops, mobile devices (smartphones, tablets), and field equipment.
• Collaborate with other IT team members to improve systems and processes related to field and mobile device support.
• Create and maintain documentation for IT processes, procedures, and troubleshooting guides, with a focus on field and mobile device support.

Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred. Previous experience and certifications will be considered in lieu of a degree.
• Proven experience working in an IT support role or similar position, with specific experience in supporting field and mobile devices.
• Strong knowledge of computer hardware, software, operating systems, and mobile device platforms (iOS, Android).
• Proficient in managing user accounts, group policies, and security settings within Active Directory.
• Experience with mobile device management (MDM) solutions and remote support tools.
• Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues on various devices.
• Experience in tracking and managing IT assets throughout their lifecycle, including inventory management and compliance.
• Strong problem-solving skills with the ability to diagnose and resolve hardware and software issues effectively.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, Mobile Device Management) are a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Work Environment:

• Office-based work with varying temperatures.

Job Type: Full-time, Non-exempt

Salary:  Based on Experience

Benefits:

• Health Insurance
• Paid Time Off
• 401k
• Six paid holidays
• $10,000 Employer paid life insurance

Physical Demands: The job requires the ability to sit, stand and walk for extended periods of time. Must be able to lift and carry up to 50 pounds.

Work Environment: Office-based work with varying temperatures. In an office setting the individual will be expected to use a computer extensively and engage in keyboarding activities for extended periods. Occasional travel to jobsites with fluctuations in weather.

  How to Apply: To apply, please visit our careers page at careers.peabodygeneral.com. We only accept online applications. For questions please reach out to our Human Resources department at humanresources@peabodygeneral.com.

Note that while this job description provides an overview of the main responsibilities, requirements, working conditions, and qualifications for this position, it is subject to potential modifications and updates to align with the evolving needs of the company.

What Safety means to us! Our unwavering commitment to safety creates the foundation for a rewarding career, where your well-being is our top priority. Experience a company that invests in advanced safety protocols, providing you with the tools and support needed to excel while ensuring your security. At PGC, every employee has the power to halt any job site if safety concerns arise. Join our team and become part of a workplace where your voice matters.

Peabody General Contractors is proud to be an Equal Opportunity Employer. All aspects of employment are based on performance, competence, and business needs. We hire individuals without regard to race, national origin, ancestry, disability, medical condition, color, religion, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or any other status protected by Federal, State, or Local law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer, including disabled and veterans.

We promote a Drug-Free Workplace.  

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